Facilities / Patron & Swim School Guidelines

Patron, Swimming & Water Safety guidelines, to assist our visitors enjoy their experience at Mt Albert Aquatic Centre.

Patron & Swim School Guidelines

Patron & Swim School Guidelines Features

Patron & Swim School Guidelines

Patron Guidelines

  • All children under the age of 10 years shall be actively supervised by a caregiver 17 years and older. Actively supervised means watching your child at all times, and being able to provide immediate assistance. Children 4 years and under must be accompanied in the pool and within arms reach.

  • Patrons are to follow all instructions given by staff. Refraining from behaviour that could cause injury, offence, indecency or harm to others is expected at all times.

  • Appropriate swimwear must be worn in the pool and no outside clothing to be worn i.e. jeans, heavy tshirts, shorts etc. Rash tops, boardshorts are permitted.

  • Running, jumping, bombing and diving is not considered acceptable behaviour

  • All children under 4 years are expected to wear swimming nappies whilst in the water.

  • Persons 17 years or over are welcomed to use the sauna and steam rooms. Patrons shall always sit on their towel or mat when using the sauna and steam room.

  • Personal possessions are the patron's responsibility. Please do not ask staff to look after your items.

  • If you or your child has experienced vomitting and / or diarrhoea in the last 2 weeks, please refrain from swimming.

  • Glassware is not allowed in the pool halls.

  • This facility is a public place therefore you may be photographed for the purpose of marketing the facility. If your image is captured it may be used in marketing material, however we will obtain consent for any images that focuses on an individual. Any persons taking photos of the facility are obligated to ensure that no other patrons are being photographed without their express consent. This also includes families at the facility taking photos or filming. Please ensure you are only photographing or filming your own child/ren and no other visitors to our facility for privacy reasons.  

  • Parents and caregivers shall be responsible for the behaviour and conduct of children in their care.

  • Use of this facility is subject to these guidelines, any relevant Auckland Council policies, local bylaws, industry body standards and New Zealand Law

Swimming & Water Safety Lessons Terms & Conditions

These terms and conditions apply solely to Mount Albert Aquatic Centre Swim School programmes. By making payment in part or full you accept these terms and conditions. If you have any questions please do not hesitate to contact the facility Swim School facilitator.


  • All swimming lessons must be paid either in full at time of booking OR a direct debit method of payment is to be set up with the first week paid at time of booking.

  • In the event a parent/caregiver wishes to cancel and cease swimming and water safety lessons, a cancellation administration fee will apply of $50.00. 

Each swimmer will be entitled to THREE make-up lesson per term for genuine sickness reasons, on the following basis:

  • You must give notice before the start of the missed lesson. Email, phone call or leaving a message is acceptable. No make-up lesson will be given if there is no records of notice being given.

  • A medical certificate may be required.

  • In the unlikely case that a make-up lesson is unavailable a credit will be applied to the family account and may be redeemable against another set of lessons. (NOTE this cannot be redeemed as a cash refund)

  • Make-up lessons are not transferable between persons and other conditions may apply in certain circumstances.

  • Should a serious medical condition or injury prevent swimmers form attending, a credit can be applied. A medical certificate will be required for our records.

  • MAAC Swim School does not run lessons on public holidays and term fees will be prorated accordingly.

 Membership Cards

  • A membership card will be issued upon your enrolment with Mount Albert Aquatics Swim School.

  • This cards must be swiped each time you enter the facility to check in for your lessons.

  • If you lose your membership card a fee of $5.00 will be charged for a replacement.

  • Membership cards are to only be used by those whose name appears on the cards.

  • Please retain your membership card


  • All swimmers under the age of 5 are required to wear a band along with the accompanying guardian. This is for pool safely purposes and can be collected from reception when checking into the lesson.

  • MAAC reserves the right to increase swim lesson fees.

  • MAAC reserves the right to adjust the lesson timetable at any time but will give customers reasonable notice if this is the case.

  • You must inform your swim instructor of any medical conditions prior to commencing lessons.

  • Please advise us promptly of any change to your contact details.